Policies

Delivery and Packaging

I dispatch my items using Royal Mail’s Second Class service. I have tested my packaging by throwing a piece of glass art from an upstairs window onto a paved patio - so I’m reasonably confident that it can withstand the experience of the UK postal service! All of my packaging is reused and/or recyclable.

Returns

Each piece of fused glass art is unique and handmade. I do not accept returns.

Cancellations

I start work on commissions as soon as the deposit has been paid. Cancellations are not possible after this point.

Vouchers for Reviews

I will issue a 5% voucher to verified customers who send me a review of my products - this is entirely at my discretion. If you purchased from me at a craft fair or via one of my stockists, please state this when you send your review and I will get in touch to ask for a photo of the product to verify your purchase by email.

Vouchers will be valid for 30 days from issue, for purchases from my online store.

Data Protection

I only collect personal data for the purposes of fulfilling your order. I use reputable third party payment services and do not personally receive your credit/debit card details.

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